Automated investment service: Robo-Advisor

Discretionary management is an investment service in which a customer signs a management mandate authorising Openbank's investment specialists to manage the assets that the customer wishes to invest, using a portfolio of investment funds.

Automated discretionary management is commonly known as Robo-advisor, from Robot (automation) and Advisor in English.

The service will be provided mainly through an automated online tool that will be available both on the website and in the mobile app. You can contact our investment specialists on +34 91 177 33 16, whenever you need or to resolve any queries you may have.

Goal-based investing is a discretionary portfolio management service in which you will link your investment with a goal. You can choose between any of the goals offered by us, or create your own. Once you have arranged the service, you will be able to exhaustively monitor your investment. You can view a lot of different information, including the probability of reaching your goal within the period you set.

This service, as with any investment, has certain risks inherent to the financial markets, including the potential risk of loss of invested capital or lack of return. We have created five different investor profiles depending on the risk you are willing to admit, and certain other factors.

CONSERVATIVE

PROFILE: The goal of this profile is capital protection and stability. We understand that you would be willing to accept very low risks and potential losses in the short term.

STRATEGY: The risk of the conservative profile investment strategy should be within the lower range of the 2 to 5% volatility range calculated on the basis of historical data over three years.

MODERATE

PROFILE: The goal of this profile is to maintain stable capital, while also seeking protection against inflation. We understand that you would be willing to take limited risks, with potential not very high losses and that you would divest if there were widespread market falls.

STRATEGY: The risk of the moderate profile investment strategy should be within the higher range of the 2 to 5% volatility range calculated on the basis of historical data over three years.

BALANCED:

PROFILE: The goal of this profile is to achieve a balance between stability and capital growth. We understand that you would be willing to take risks in your financial investments and potential losses in the medium term.

STRATEGY: The risk of the balanced profile investment strategy should be within the lower range of the 5 to 10% volatility range calculated on the basis of historical data over three years.

DYNAMIC:

PROFILE: The goal of this profile is to achieve capital growth. We understand that you are willing to accept the natural risks that are part of the financial markets, including potential losses in the medium term.

STRATEGY: The risk of the dynamic profile investment strategy should be within the higher range of the 5 to 10% volatility range calculated on the basis of historical data over three years.

AGGRESSIVE:

PROFILE: The aim of this profile is capital growth by maximising return. We understand that you would be willing to take on potential losses with the long-term objective of maximising the return on your portfolio.

STRATEGY: The risk of the aggressive profile investment strategy should be within a 10 to 15% volatility range calculated on the basis of historical data over three years.

If necessary due to market conditions, the portfolio's risk profile may deviate from the volatility ranges¹ indicated above.

¹Volatility is the fluctuation in the price of assets in the portfolio.

To apply for the discretionary portfolio management service, you must first fill out the suitability test. Once we have assessed your replies, we will tell you your investor profile, and use it to offer you an investment portfolio adapted to your requirements.

Once the test is done, you can perform simulations to see the possible behaviour of your investment, and if you can want you can also associate it with a goal.

Once you have read, accepted and signed the contract, you will be holder of a discretionary management account.

Openbank is responsible for managing the money of customers who have signed a discretionary management contract. Openbank has set up an Investment Committee that meets at least once a month or when judged necessary due to market circumstances. The Investment Committee is advised by BlackRock, one of the largest, if not the largest, asset managers in the world. It gives a market vision and the optimal asset allocation for each investment strategy. Based on this vision, the Investment Committee chooses the investment funds with which to implement the various investment strategies.

Openbank's Investment Committee, advised by BlackRock, manages portfolios based on a defined risk to be consumed, the sources of that risk (fixed income, equities and/or others) and the allocates the portfolios accordingly, not based on a predetermined asset allocation. This management approach means we are better able to adapt to changing market conditions, ensuring that the risk assumed is always under control. This is how we maximise the result obtained for each level of risk.

Portfolios are reviewed at least monthly or when judged necessary due to market circumstances. Openbank's Investment Committee carries out these reviews.

At the last Investment Committee meeting, held on 12 December, the following asset allocation was agreed for each investment strategy in our discretionary management service (Robo-Advisor).

For the purpose of providing you with the most complete information possible, we show you which investment funds we use for each asset class and subclass.

The discretionary management service is a fiduciary service; i.e., the team of professionals who manage your money is required by law to look after the customer's best interests, making the best decisions to help your investment to evolve. This means that we need you to give us information about your knowledge and experience, as well as your goals and financial situation, so we can offer you suitable investment strategies based on the result of the suitability test.

By doing the suitability test, we can be sure we are offering you the investment goals that are most suited to your needs as an investor. We will ask you about your knowledge and experience, your investment goals and your financial situation and based on your answers we will establish your investor profile.

If you sign up for our Robo-Advisor Automated Investment service now you will not pay fees for the service until 31 January 2019

We apply the following fees to this service:

• For balances under €25,000 the management fee will be 0.85% + VAT per year.
• For balances over €25,000 and under €100,000 the management fee will be 0.65% + VAT per year.
• For balances over €100,000 the management fee will be 0.55% + VAT per year.

Every month, the fees will be charged from the discretionary management account by the sale of shares in the portfolio's investment funds. These management costs are calculated based on the average daily assets under management.

For example, for an investment of €20,000, the fee would be €14.17 per month¹. Please note that the balance of your investment is automatically readjusted on a regular basis, so fees are also calculated according to the total amount of investment.

The promotion consists solely of the exemption from payment of management service fees accrued to Openbank but does not include all other fees, costs and expenses associated with each of the Funds in the discretionary management portfolio and any other fees or charges that arise as a result of your contractual relationship with Openbank.

¹ VAT not included

Our Automated Investment service uses passively managed investment funds to manage your portfolio, as they have diversified profiles and have tax benefits in Spain. They allow customers to get simple access to markets, significantly reducing risk through portfolio diversification. You will only pay taxes when you decide to sell, not on the monthly readjustments we will apply to your portfolio to adjust it to market circumstances at all times.

You will have to carry out a fresh suitability test so that we can offer you the portfolio that best suits your needs. That's all there is to it. We take care of making the necessary management decisions to adapt your portfolio to the new circumstances.

You can edit your test by phone at 91 177 33 16; our investment specialists will be available from Monday to Friday from 8am to 8pm to take your call.

You must make a minimum investment of €500 to take out the discretionary portfolio management service. Once you have made this minimum initial contribution, you can make occasional contributions whenever you want, or establish a periodic contribution (from €1 up).

Yes, you can withdraw funds from your portfolio whenever you want, by choosing to make a reimbursement. The amount to be reimbursed must be at least €10, and cannot be higher than the minimum operating level established for your portfolio. The minimum operating level has been set so that we can continue to manage your investment and make the necessary rebalances.

You can ask to cancel your portfolio at any point from either the website or app. Once your service cancellation order has been processed, the orders will be generated to liquidate your positions. Your money will then be transferred to the current account associated with the portfolio, less any outstanding management fees, and the corresponding withholdings on account for tax liabilities. At that point the operating management account associated with your portfolio will be cancelled.

To make contributions you can access the make new contribution option at any time. You will then be able to choose which portfolio to contribute to, and decide whether you want to make a one-off or periodic contribution. The contribution can be daily, weekly or monthly.

Please note that contributions can be made from €1 and above, but no orders will be sent until the amount reaches €10 (e.g. if you contribute €2 each day, the adjustment will be made on the fifth day, for an amount of €10).

You can reimburse amounts from your portfolio whenever you want, but you must always need to keep a minimum operating level to carry out the necessary readjustments, which will vary depending on your portfolio.

You can view your investor profile from your Account Overview and, if your circumstances, objectives or financial situation have changed, you can easily edit it. In this case, you can contact our investments specialists on +34 91 177 33 16 (Monday to Friday 8:00am to 8:00pm).

Go to options in your investment control panel to change your portfolio's investment strategy. It displays all strategies included in your investor profile, and you can make comparisons between your current strategy and the one you select before confirming the change.