Help - FAQ

How can you close your account?

We would love to have you with us as long as possible, but if you decide to leave, you just have to let us know, without incurring any expenses or fees. 

To cancel your account, call us on +34 91 177 33 10​​​​​​​. Once we have identified you with your passwords, we will close your account. 

But remember that, if the account has several holders, you must make a written cancellation request. All holders must sign the order and send it to us at: 


FAO: Operations Department
Paseo de la Castellana 134
​​​​​​​28046 MADRID

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