Help - FAQ

What documentation do you need to claim back fraudulent charges?

To claim back a fraudulent charge on your card, you have to fill out, sign and print this claims form and send it back to us with a photocopy of the complaint.

Send us this documentation in whichever way you find most comfortable, using:

  • Postal address:

    Openbank - Central Fraud Unit
    Operations - Means of Payment - ATM’s
    Jacinto Benavente, 2 / TriPark - Edificio C - 3ª planta
    28232 Las Rozas (Madrid)

As soon as we receive the documentation, we will process your claim quickly with the corresponding entities through our means of payment department.

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If you want to learn more about the legal aspects of this process, and especially how we protect your privacy, click here.