To claim back a fraudulent charge on your card, you have to fill out, sign and print this claims form and send it back to us with a photocopy of the police report (we only need a police report if your card was stolen).



Send us this documentation either:


  • By post:

    Openbank - Unidad Central de Fraudes
    Operaciones - Medios de Pago - ATM’s
    Plaza de Santa Barbara 1
    28004 Madrid


  • Via the website: Log in to the Customer Area using your ID document and passcode. Go to your profile > Documentation > More options > Upload documentation, and select the 'Card claims' option to upload the document.


As soon as we receive the documentation, we will process your claim quickly with the corresponding companies through our Payment Methods Department.