What documentation do you need to claim back fraudulent charges?
To claim back a fraudulent charge on your card, you have to fill out, sign and print this claims form and send it back to us with a photocopy of the complaint.
Send us this documentation in whichever way you find most comfortable, using:
Openbank - Central Fraud Unit
Operations - Means of Payment - ATM’s
Jacinto Benavente, 2 / TriPark - Edificio C - 3ª planta
28232 Las Rozas (Madrid)
Fax: 91 183 11 46
As soon as we receive the documentation, we will process your claim quickly with the corresponding entities through our means of payment department.