Help - FAQ

How can you return a bill?

If you have received a charge that you have not authorised or the amount of a bill is incorrect, you can return the bill in one click. To do this, go to “Direct Debit Management” in your private area, click on theclick on the “Options” drop-down list and choose "Return”.

Please note that if you authorised it you have up to 8 weeks to return it, and if you have not authorised it, up to 13 months from the date the charge was made.

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