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Should you report a fraudulent charge?

Of course! Go to the police as soon as possible. So, if someone who is not you, carries out operations with your card, you can claim the corresponding amounts.

You can also make the complaint by phone on 902 102 112 and then collect it at any police station.

To register the complaint you will need to print the movements of the amounts that are not recognised. You can do it in the customer area of this website. When you've signed in, select the card and then click on “Download statements”.

If you are asked for the document to be validated by the bank, call us on +34 91 177 33 10​​​​​​​  and we will help you to manage it

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Send us your details and we'll call you right back. (Mon - Fri, 8:00 am - 10:00 pm)

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When we reply, we will contact you using the name and number you have given us. This is information that we will not store or use for any other purpose.

If you want to learn more about the legal aspects of this process, and especially how we protect your privacy, click here.