What documentation do you need in order to reclaim a charge on your card?
You have to print, fill out and sign this claims form, and send it back with a photocopy of the complaint.
Send us this documentation in whichever way you find most comfortable, using:
Openbank - Central Fraud Unit
Operations - Means of Payment - ATM’s
Jacinto Benavente, 2 / TriPark - Edificio C - 3ª planta
28232 Las Rozas (Madrid)
Fax: 91 183 11 46
As soon as we receive your documents, we will promptly process the claim with the corresponding entities through our payment department.