Help - FAQ
Frequently Asked Questions

What insurance does the Premium Card Pack include?

It includes four very useful types of Insurance: travel assistance insurance, protection insurance, accident insurance and insurance against fraud.

Travel assistance insurance agreed with Legalitas.

  • Delayed departure. If there is a delay of more than four hours, it includes emergency purchases. Maximum indemnity: €250..

  • Cancellation of travel owing to illness, death, etc. Maximum indemnification. €2,000..

  • Medical expenses if you fall ill or have an accident during the trip. Maximum expenses: €15,000.

  • Lost luggage. Finding and transporting luggage and personal effects: €60 item. Maximum indemnification: €1,202..

  • Theft and material damage to luggage: €0 item. Maximum indemnification: €1,202

  • Telephone Legal Assistance by Lawyers: up to €12,002.

  • In addition to covering you as the holder, the insurance policy also covers those travelling when the travel is paid for using the credit card (even if you do not travel)..

  • Cover starts 50km from your home and all over the world..

  • In addition to the other guarantees usually covered by standard travel insurance..

See further details on this insurance.

Protection insurance agreed with AIG.

  • Your purchases protected.

    • This covers all your purchases on the Internet (products not delivered, damaged or that do not correspond with the items you purchased). It includes the replacement of the product or its refund up to a maximum of €1,000..

    • TIt also covers damage and theft of whatever you buy in shops up to a maximum of €1,000 in the first two months after the purchase.

  • Robbery at an ATM.

    • This covers cash that has been stolen up to eight hours after its withdrawal. Maximum indemnity: €250

  • One year's additional warranty

    • In addition to the two year warranty established by law, the insurance offers you 12 months of additional warranty for any product that you have purchased with the card. Maximum capital guaranteed: €1,000

See further details on this insurance.

Free insurance against fraud.

  • From the moment you notify us you will be protected against possible fraud with your Premium cards. Maximum two reports per year, with no deductible. From the third loss the excess is €150.

Travel Accident Insurance arranged with Santander Seguros y Reaseguros, S.A.

  • This protects the cardholder and a maximum of five additional persons, in the event of travel accidents with tickets (or car hire) paid by card.

  • Cover in the event of accidents on public transport (or with car hire) paid by credit or debit card.

See further details on this insurance.

Contact Openbank

Want to talk to us?

Send us your details and we'll call you right back. (Mon - Fri, 8:00 am - 10:00 pm)

When would you like us to call you?
You seem to have tried several times, we need validation

When we reply, we will contact you using the name and number you have given us. This is information that we will not store or use for any other purpose.

If you want to learn more about the legal aspects of this process, and especially how we protect your privacy, click here.