Help - FAQ

When do you receive your cards?

​​​​​​​You will receive your debit card and, if you have applied for it, your credit card, within no longer than 10 days after you complete your customer registration process. For the sake of security, they will be sent separately.

If you have not received any of the cards after 10 days, call us on +34 91 177 33 10.

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When we reply, we will contact you using the name and number you have given us. This is information that we will not store or use for any other purpose.

If you want to learn more about the legal aspects of this process, and especially how we protect your privacy, click here.