Customer Advisor

Location: Madrid

Job Description:

Reporting to the Director of the Office, the chosen person will carry out the duties of customer service, selling banking products at the branch and customer attraction campaigns.

Responsibilities:

Dealing with customer requests made personally at the office, including both incidents and operations.

  • Balances and transactions.
  • Internal and external transfers.
  • Direct debits (management, queries, duplicate bills, etc.)
  • Requests for certificates

Attracting potential customers by providing a personalised service.

Cross-selling of products and services:

  • Customer activations.

  • Maturity of deposits.

  • Off-balance sheet products: funds, plans and pensions.

Monitoring of commercial activity

Support to companies.

Requirements:

Qualifications:

  • Degree in Law, Economics or Business Administration and Management.
  • Training in MIFID II (Information and/or advice) desirable

Specific experience and knowledge::

  • Minimum of three years of experience in customer service, selling financial products and monitoring commercial objectives.

  • Specialisation in off-balance sheet products.
  • Communication and negotiation skills, customer loyalty and focus.
  • Ability to organise and plan.

Languages:

  • A good level of English is desirable.

Send us your CV to jobsopen@gruposantander.com

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