Head of Processes Transformation

Location: Madrid

Mission:

As part of the Technology and Operations team, the successful applicant will be responsible for on-going improvement of all Openbank processes, both internal and customer-facing. They will manage process improvement and technological implementation projects for all processes with a high impact on the way Openbank customers operate. They will form part of multi-disciplinary teams in charge of digitalising process across different business lines.

Responsibilities:

  • Definition and implementation of processes and improvement of procedures throughout the company.
  • Manage end-to-end projects
  • Collaborate with new project launches and continual improvement of current products.
  • Development of projects, coordination of new application requests and adaptation of existing ones, conceptual and functional specifications, and change management.
  • Analysis of the viability and implementation of process improvements.
  • Diagnostics of the bank's processes, to generate varied conclusions and proposals, as well as intervene in the implementation of process improvement projects.
  • Evaluate new technological solutions in order to improve how Openbank customers operate.

Requirements:

Education:

  • Senior engineering degree /  Science or economics degree.

Specific experience and knowledge:

  • At least eight years' experience, preferably in process improvement implementation and technology implementations.
  • International experience very desirable.

Skills:

  • Advanced analytical skills.
  • Proactive and committed person.
  • Management and empathy skills applied in liaison with different units of the Santander Group and suppliers.
  • Advanced communication skills with different technical and business players.
  • Risk detection and management skills.

Languages

  • Very high level of English required.
  • Knowledge of other languages desirable.

 

Send us your CV to jobsopen@gruposantander.com

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