All the protection you need for your transactions, tailored to your needs
- Apply your own security settings for web and app transactions.
- Apart from the current security with the SMS confirmation code, you can add your Signature Key for transactions where you need additional security.
- For your transfers you can choose the minimum amount from which to add the confirmation with your signature key
- Change these settings whenever you want from the web and the app.
SMS confirmation code
This is the default option to confirm your transactions via web and app.
The easiest and most simple choice for security.
SMS confirmation code + Signature key
The signature key allows you to confirm transactions and arrange services by telephone.
You can add more security to your web and app operations by using your signature key.
For your transfers you can choose the option of SMS confirmation code + signature key from a minimum amount
For example, if you set a minimum amount of €2,000, then for amounts higher than that we'll ask you for the SMS confirmation code + signature key. For lower amounts, only the SMS confirmation code.
Frequently Asked Questions about the Security Customization
What's the signature key?
The signature key, which has 8 alphanumerical positions, allows you to carry out transactions and arrange services by telephone.
If you choose to customize your security settings, we will ask you for random signature key positions apart from the SMS confirmation code. For security reasons, we'll never ask you for your full signature key, and you can change it at any time via web and app.
What's the SMS confirmation code?
This code allows you to execute transactions and take out products by web and app.
It's a random, one-time-use code that we'll send you by SMS. This is the security setting you currently have to confirm these transactions.
You must have your mobile phone number updated so that you can receive these confirmation codes; you can edit it from the web and the app in your ’Personal Details' section.
What happens if you forget or lose your signature key?
If you forget your passcode, call us on 91 177 33 10 to ask for a new one. You will receive it in your home in a few days.
In what transactions can you customize your security settings?
You can individually customize your settings for transfers, product purchases, account and receipt transactions, cards, loans and investments.
If you prefer, you can apply the same custom security settings to all your transactions in a single click.
How do you customize your security settings by amount?
When you are in the customer area, go to the 'Security and Passcodes' section of your profile to customize your security settings
In your transfers you can set a minimum amount starting from which we will ask you for your SMS confirmation code and your signature key.