Online shopping with greater security

European Payment Services Directive (EU) 2015/2366, known as PSD2, includes several security measures affecting banks, merchants and consumers. These measures include improvements to offer consumers greater protection when making purchases online.

Previously, only single-factor authentication was required to verify online purchases. However, with the implementation of the PSD2, payment service providers must now use strong customer authentication (two-factor authentication or 2FA), which means verifying online transactions using 2 or 3 of the following factors:

  • Knowledge factor: such as a passcode.
  • Possession factor: such as an OTP sent by SMS.
  • Inherence factor: such as a fingerprint or face recognition.

Below, we’ll show you how to change the way you verify your online purchases with your Openbank cards.

An extra step in your online shopping experience

Como haces de forma habitual
Pay with your card on the website or app where you are making the purchase.
Introduce el código
Authorise (2FA)
Enter the confirmation code sent by SMS, together with your 4-digit 3D Secure Code*.
¡Compra realizada!
That’s it – purchase made with extra security.

* For example: if the SMS confirmation code is 4ABC and your 3D Secure Code is 1357, you will have to enter: 4ABC1357.

Adding a trusted device is now easier, but just as secure.

If your device has Touch ID or Face ID, you can confirm in a secure way that you are the cardholder without having to enter an SMS confirmation code or 3D Secure Code. Just add it as a trusted device following these simple steps:

  1. Log in to the Openbank app on your device.
  2. A message will pop up asking if you want to add it as a trusted device.
  3. Tap “Save” and follow the steps.

Bear in mind that there are exceptions to the directive that allow online purchases to be made without using a 3D Secure Code or trusted device. Furthermore, this directive does not apply to online purchases made outside the European Union.