Control where and how you can use your Openbank cards
Turn your cards off and on as you wish
- By location: choose which countries or continents.
- By transaction type: decide how to use them at ATMs, in-person purchases or online purchases.
- You can also temporarily turn all the features of your card off and on.
- Change these settings online at any time.
Choose where you want to use your cards
You can turn off the countries or continents where you want to restrict card use.
This way, you can have peace of mind when travelling abroad.
If you turn off a country or continent, you won't be able to use your card for purchases or at any ATM there.
How do you use your cards?
Decide what type of purchases you want to use your cards for, and disable the option you want to restrict.
For example, if you only want to use your card for in-store purchases, disable the online shopping option.
You can also restrict their use at ATMs and establishments and only allow online purchases.
Enable and disable ATMs
You can temporarily disable the option to withdraw money at ATMs.
You can always make enquiries and cash deposits.
Card Control FAQs
What's the difference between 'turning off' and 'blocking' a card?
'Turning off' means restricting the use of your cards temporarily, so you can turn them on again at any time.
'Blocking' is final. You will not be able to use your card again and you'll need to request a new one. Use blocking in the event of theft, loss or damage.
What happens if you turn off your card for a specific country?
When you turn it off, you will not be able to use your card for in-store purchases, or to withdraw cash at ATMs in that country. Please note that online purchases are not restricted by location.
What security settings can you apply to your cards with Card Control?
Card Control allows you to customise the use of your cards. So, for example, you may choose to only enable online purchases with your card, turn it off in a particular country or enable it only for ATMs around the world. There are many different options, you decide.
Also, you always have the option to turn all the functions of your card off and on again, by selecting your card from the Customer Area.
How many times can you change the Card Control settings?
You can change these settings as often as wish. Go to the Customer Area of the website, enter the 'Cards' section, and click on 'Security Settings'. On the app, click the card settings icon.
If you turn off your card for a country, can you restrict a certain transaction type?
No, if you turn it off, it means you won't be able to use it in that country, either for in-store purchases or for ATM cash withdrawals in that country. Please note that online purchases are not restricted by location.
Can you disable only non-Santander ATMs?
No, when you disable the option you limit all 'ATMs'.
If you have your card turned off by location or transaction type and a payment is attempted, are you notified?
Yes, we'll send you a message to your mobile to let you know. If you have any questions, please call us on + 34 91 177 33 10.
Is there a time limit for disabling an option?
No, you can disable it for as long as you wish.
