Here to help, 24/7
Get in touch by phone, app, WhatsApp or email. And if you need more specific support, our specialists are on hand to help.
We’ll guide you through the next steps.
If you're not an Openbank customer yet or need help with the application process, we're here to help.
Call us for free: 900 36 53 66
If you can't use a 900 number: +34 91 177 33 37
Available 24 hours a day, 7 days a week
Wherever you need us, we're here
24/7 support for all our customers, free of charge
By phone
+34 91 177 33 10
Speak to our team for help with any of your questions.
In-app chat
Get answers instantly, without having to pick up the phone.
By email
For general enquiries that don't include personal information.
You can also contact us via WhatsApp for general enquiries. For security reasons, we can't verify your identity or process personal information through this channel.
Available Monday to Sunday, 8 a.m. – 10 p.m.
607 365 366
Speak to the right team
Our specialists are here to help with your investment products.
📞 + 34 91 177 33 16
📞 900 10 29 38
Monday to Friday from 8 a.m. to 8 p.m.
Get expert support and answers to your questions about taking the next step.
📞 + 34 91 276 22 56
📞 900 81 18 55
Monday to Friday from 9 a.m. to 9 p.m.
Prefer to speak to us in person?
Paseo de la Castellana, 134 Madrid.
Openbank Corner. Plaza de Santa Bárbara, 2 Madrid.
Monday to Thursday from 8:30 a.m. to 6 p.m., and Friday from 8:30 a.m. to 2 p.m.
You can book an appointment by calling +34 91 342 10 00 or 900 22 32 42, Monday to Friday from 9 a.m. to 6 p.m.
Looking for an ATM?
Choose from over 5,000 Banco Santander ATMs across Spain.
100% digital. 100% human.
Award-winning customer service1 in Spain and one of the highest-rated banks among our customers.
Dedicated agents and virtual branches, ready to support you with tailored help whenever you need it.
Products designed to support you through life's moments, backed by the strength and security of Santander Group.
Need to block your card?
Do it in seconds in the Openbank app
Turn it off temporarily
If you can't find your card, you can turn it off and turn it back on whenever you like.
Block it permanently
Your card will be cancelled, and you can request a replacement right away.
Or call us 24/7 if you need help
From Spain
From abroad
In the app: Go to Cards
Select the card > Tap More options > Block card
By phone:
From Spain: 900 200 128
From abroad: +34 91 362 62 00
If you know which card provider you need to contact, you can also call:
MasterCard: 91 362 62 00
Visa Internacional: +44 719 38 10 31.
Once your card has been blocked, it can no longer be used. You can then request a replacement card, which will be sent directly to your home address (please make sure your address details are up to date).
Your new card will have a different card number, but it will keep the same PIN. If you'd like to change your PIN, you can do so at any Banco Santander ATM.
You can report it:
- At a police station
- By phone on 902 102 112. You can then collect the police report from any police station.
If you need details of your card transactions for the report, you can download them from your Customer Area.
Card > Transactions > Download transactions
If you need this document to be certified by the bank, call us on +34 91 177 33 10 and we'll be happy to help.
To request a chargeback, please send us:
• A completed and signed dispute form
• A copy of the police report
Upload the documents online
Go to Profile > Documents > More options > Upload documentation and select Card claims.
Or send them by post
Openbank - Unidad Central de Fraudes
Operaciones - Medios de Pago - ATM’s
Plaza de Santa Bárbara, 1
28004 Madrid
As soon as we receive your documentation, we'll review your claim and keep you informed of any updates.
1 Fuente: Benchmarking NPS Stiga, second half of 2025.