Call us

Block your card by phone if it’s lost, stolen or fraud is suspected

If you're calling from Spain:+34 900 200 128

If you're calling from abroad:+34 91 362 62 00

To block it online, log in to the Customer Area, select the card and click on the option "Permanent block".  You can also block it from the mobile app or using your tablet, from the "Cards" option. Don't forget that you can also turn your cards off temporarily and turn them on again whenever you want.

If you suspect that somebody has seen your passcode, change it immediately to ensure the safety of your account. Log in to the Customer Area, click on the arrow next to your name and select the option Passcodes.



+34 91 177 33 10

900 22 32 42

24/7 support



+34 91 177 33 37

900 36 53 66

24/7 support



+34 91 177 33 16

900 10 29 38

Mon-Fri from 8 a.m. to 8 p.m. (For both customers and non-customers)



+34 91 276 22 56

900 81 18 55

Mon-Fri from 9 a.m. to 9 p.m. (For both customers and non-customers)

Drop us a line

We're here to help at:

You can also send us your queries by WhatsApp to (+34) 607 365 366. We're available from Monday to Sunday from 8 a.m. to 10 p.m.

For security purposes, this channel is for general queries only. We will not process your personal details or ask you to confirm your identity.

You can request personal and financial information and perform account transactions on the website, app, via chat and over the phone.

Plus, if due to special circumstances you require support tailored to your specific needs, please do not hesitate to let us know over the phone or via chat and we will do our best to assist.

To find out how we protect your privacy, click here.

Come see us at our branches


  • Paseo de la Castellana, Nº 134. 28046 Madrid.
  • Openbank Corner. Plaza de Santa Bárbara, nº 2. 28004 Madrid.

Telephone number for appointments: (+34) 91 342 10 00 or 900 22 32 42 - Monday to Friday from 9 a.m. to 6 p.m.

Opening hours: Monday to Thursday from 8:30 a.m. to 6:00 p.m. and Friday from 8:30 a.m. to 2:00 p.m.

Safety measures

To avoid unnecessary queues and long waits, book an appointment by calling (+34) 91 342 10 00 or 900 22 32 42 - Monday to Friday from 9 a.m. to 6 p.m. We have adopted the following safety measures for your visit:

  • Obligatory use of mask.
  • Individual access to the branch.
  • If you need to be accompanied, please enquire when you book your apppointment.
  • Minimum safety distance of 2 metres between people.
  • Disinfection of hands with alcohol gel provided.

Please note that cash and cheque services are not provided at Openbank Corner. For this type of banking, please visit the branch at Paseo de la Castellana, 134.