Contact
Do you need to block your card due to loss, theft or fraud?
Online & App
Log in to the Customer Area from the website or app.
You can permanently block a card or request a new one in the cards section. Just click on the card image and select the action you want to carry out in “More Options”. Don’t forget that you can also temporarily turn off your cards.
By phone
From Spain:+34 900 200 128
From abroad:+34 91 362 62 00
Whenever you need us
CUSTOMERS
+34 91 177 33 10
900 22 32 42
24/7 support
NON-CUSTOMERS
+34 91 177 33 37
900 36 53 66
24/7 support
BROKER/INVESTMENTS
+34 91 177 33 16
900 10 29 38
Mon-Fri from 8 a.m. to 8 p.m. (For both customers and non-customers)
MORTGAGES
+34 91 276 22 56
900 81 18 55
Mon-Fri from 9 a.m. to 9 p.m. (For both customers and non-customers)
Drop us a line
You can send your queries to help@openbank.es and via WhatsApp on +34 607 365 366. We are available from Monday to Sunday from 8:00 a.m. to 10:00 p.m.
Bear in mind that these channels can be used for general enquiries, but for security purposes, we will not process your personal data or verify your identity.
You can manage any of your products or request personal and financial data on the Openbank website or app and by phone.
Stop by our branches
Addresses:
- Paseo de la Castellana 134. 28046 Madrid.
- Open Bank Corner. Plaza de Santa Bárbara 2. 28004 Madrid.
Opening hours:
Monday to Thursday from 8:30 a.m. to 6:00 p.m. and Friday from 8:30 a.m. to 2:00 p.m.
To book appointments:
Call 91 342 10 00 or 900 22 32 42 from Monday to Friday from 9:00 a.m. to 6:00 p.m.
A bank open to all
We are 100% digital and 100% human. We have implemented the following customer services measures for senior citizens:
- Extended customer service hours. From Monday to Thursday from 8:30 a.m. to 6:00 p.m. and on Fridays from 8:30 a.m. to 2:00 p.m. for business and cash transactions.
- No waiting. Priority assistance over the phone and at our branches.
- Warm welcome and one-on-one approach. We accompany the customer at all times from arrival to departure.
- Someone always on hand. Telephone service 24 hours a day, 365 days a year.
- Help on digital channels. We accompany and teach senior citizen customers how to carry out actions such as PIN changes, or how to download the app or fill out complex forms.
What's more, they can also book an appointment before stopping by the branch by calling 91 342 10 00 from Monday to Friday from 9:00 a.m. to 6:00 p.m.
