Help - FAQ

Frequently Asked Questions

Most popular
How can you deposit and withdraw cash? And with your chequebook?
How many security keys do you have and what are they used for?
How can you activate your card?
What are Openbank BIC, Swift, ABA and IBAN codes?
What documentation do you need in order to reclaim a charge on your card?
How will you receive your passcodes?
What is Secure Electronic Commerce (CES in its Spanish initials)?
What is the difference between an account to carry out your arrangements and a savings account?
How can you open a current account or payroll account in Openbank?
How much does it cost to make transfers to other institutions or accounts?
What is SEPA and how does it affect you?
Where is Openbank´s main office?
What expenses do these accounts pay?
Do you have to pay fees for cards, transfers or cheques?
What are the tax benefits of donating?
What additional step do I have to follow when shopping online?
When do I have to use the 3D Secure Code for online purchases?
What is a “trusted device"?
How do you save a mobile as a “trusted device”?
Does it affect all your online purchases?
Does the process for in-store purchases change too?
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How do you get your 3D Secure Code?
What is Secure Electronic Commerce (CES in its Spanish initials)?
What is the Financial Transaction Tax (FTT) or Tobin Tax and which transactions does it affect?
What customer service measures do we take for senior citizens?
What should I do if I receive a suspicious SMS, email or call? 
What should I do if I notice an unrecognised account login or any unauthorised actions (transfers, data modifications, queries on card details, etc.)? 
What is the difference between fraud and a scam? 
When and how should I upload documentation?
How many documents can I upload?
Which customer processes can I upload documents in?
The process I’m looking for isn’t listed. What can I do?
Can I upload documents on the Openbank app?
How do I attach a document?
Is there a maximum size per file?
What format should the document be in?
Can I add a comment to the documentation uploaded?
Can Openbank request this documentation?
How can I be sure that the documents have been uploaded correctly?
What is the documentation used for?
What options do I have once the document has been uploaded?
I can’t remember my passcode. How do I send the requested document?
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