Frequently Asked Questions

Of course. It's very easy. You can do it anytime.

From the website, access the customer area and enter the "Security" section of your profile. From the app, go to the "Settings" section in the "More Operations" menu.

You can also request it by phone by calling us on 91 177 33 37.

Your national and international transfers to member states of the European Economic Area*, in euros, Swedish krona or Romanian leu are free.

Your transfers to other Openbank accounts will always be immediate and free.​​​​​​​

(*) The EU, Iceland, Norway and Liechtenstein.

The term is one year, and is automatically renewed as long as you continue to meet the requirements. 

Everyone considered third parties who suffer harm and losses caused by the insured vehicle.  
 

• In the case of Mandatory Third Party Liability Insurance everyone other than the driver of the vehicle is considered to be a third party. With respect to personal injury, any damage caused by the driving of the vehicle will be compensated, except if it was caused due to the fault or negligence of the injured party or due to anything that is unrelated to the driving or operation of the vehicle. 

• In Voluntary Third Party Liability Insurance, (also called Complimentary Third Party Liability) everyone except the insured party, the policyholder, the spouses,  parents,  and children of both and the partners of the policyholder and insured policy is considered to be a third party. This insurance offers compensation that exceeds the amount covered by Mandatory Third Party Liability Insurance. This is because the Spanish Civil and Criminal Codes require the repair of the damage caused, by act or omission, where there is recklessness or negligence. 
   

The driver of the vehicle must take out the accident guarantee in order to cover the bodily harm that they may suffer in a traffic accident. 

You can withdraw cash at all Banco Santander and Popular ATMs in Spain. And at these ATMs you can also make national transfers in euros free-of-charge, check your balance and movements, and even top up your mobile. 

You only have to leave us your telephone number here so that we can contact you or, if you prefer, you can call us on 91 489 72 63 and a specialist will help you to take out the insurance policy or provide you with the information you need.

Yes, through the app for mobiles and tablets. You can download it:

• In Google Play, for Android
• In App Store, for iOS.

You can, if you meet the following conditions:

• You are a resident in Spain.
   
• You are over 18 and when adding your age to the loan term this does not exceed 75 years.
   
• You are the holder of an Open Current Account or an Open Payroll Account.   

No problem. Access the customer area of this website. When you've signed in, select the card and click on the link “Check PIN”.

It consists of money that is shared by various investors and that is invested and managed by financial market specialists. Its main attraction is that you can obtain a higher yield than investing on your own.  

To invest in a fund you only have to buy one or more units of it. This makes you a participant. Invest at any time and from very small amounts.

You can pay in a minimum amount of €5,000 and a maximum of €150,000. 

Request a new card by calling 91 177 33 10​​​​​​​ or in the  customer area. When you've signed in, select the card and press the link “Request new card”.

Your new card will have a different number, but your secret number (PIN) will remain the same. However, if you want to change it, you can do it with ease at any Banco Santander Network ATM.​​​​​​​

If you would like to apply for your Payroll Personal Loan or need more information, call us at 91 276 21 63. You have a personal loan officer available to you to explain all of the details and processes that must be taken care of.

You can insure any private use category 1 vehicle, that is: passenger cars and commercial vehicles of four or more wheels with a maximum weight, including payload, of 3,500 kg, excluding quad bikes. 
 

Once you have received the card, you can view your PIN in the  customer area, in the “Cards” section, select the card and click the option “View PIN”. If you prefer we can send it by post, call us on 91 177 33 10​​​​​​​.

Futures are complex products and entail a risk, so they are designed for investors with sufficient knowledge and experience to invest in this type of security. This kind of investment requires constant monitoring of positions. You must be aware that futures carry a high degree of risk. There is a possibility of losing your entire investment.

You have up to 3 attempts. If you make a mistake three times, the passcode will be locked for security.

In that case, you need only call us on 91 177 33 10​​​​​​​  and request new passcode​​​​​​​s. It's as easy as that!​​​​​​​

The traded funds known as ETF (Exchange Traded Funds) are investment funds that are traded on the stock market as if they were shares.  

The advantage is that they diversify like an investment fund but have the same flexibility as shares. This allows you to widen your investment options and they help you with your diversification strategy at low cost. With a single transaction, each ETF share efficiently replicates an entire index, knowing its composition at all times.

They are fully transparent  as during trading hours the Stock Exchange calculates and reports an estimated net asset value, which allows you to know how your investment is performing at all times.

ETFs  are regulated in both international and national markets. Check the official documentation on each ETF (full prospectus, latest published regular reports, etc.) on the website of the National Securities Market Commission.

You have several alternatives, choose the one that is most comfortable:

In the "Investments" section you can find the one of most interest to you.  
 

And to open any pension plan, you can do this by going to the customer area, calling us at 91 177 33 10​​​​​​​ or coming into our main office

If you want to have a fixed-term deposit, we offer you the 13 month, free of fees Open Deposit, with returns from the first day and guaranteed for 13 months. ​​​​​​​

You can view its features here.

On the website and the app:

• To check your positions, you have a 4-digit passcode, which you choose when you become a customer and which you can modify whenever you want on the website.
   
• To perform transactions, such as contracts, transfers and other money movements, that involve a higher level of security, we will send you a confirmation code by SMS for each transaction.
   
• For transactions that require an additional security factor we may also request your signature key, but it will never be required for access or consultation and we will never ask for your full signature key.

Over the phone:

• To make any query about your positions, you must provide the 4-digit passcode, which you choose when you become a customer and which you can modify anytime via website or app.
   
• For transactions that require movement of money, as well as orders and contracts, you need your signature key. This consists of 8 alphanumeric positions and you receive it once your account is active. For your own security, we'll never ask you for your full key, just random positions.

Of course. But in order for it to be effective not only have it installed, but also updated.

There is a wide variety of free anti-virus programs that you can find at the Internet User Security Office. 

The same day that you sign the mortgage before a Notary. If you do this in the afternoon, you will have it the next day. 

You have several options:

Access the Customer Area, call 91 177 33 10​​​​​​​ if you are a customer, or 91 177 33 37 if you are still not a customer, or visit our main office in Madrid.

The account will become active as soon as we receive a photocopy of the child's ID document, as well as the Family Book, legal ruling or other similar document proving that the legal representative is the child's father, mother or legal guardian (Civil Register certificate).

You must send this documentation by e-mail to ayuda@openbank.es or by post to Apartado de Correos 1,086, 28014 Madrid.

Here you will find all of the features and conditions of the Open Young Savings Account.

In the customer area;in the "Investments" section you can find the one that interests you most. If you prefer, you can call our specialists in investments on 91 177 33 10  Monday to Friday from 8:00 am to 10:00 pm.

From opening the deposit to the end of the term you will always have the same interest rate. Only if you cancel your deposit, will we apply a lower interest rate, since less time has passed than was established. 

With Open Mortgage you won't pay commissions, whichever option you choose; Variable, Mixed or Fixed rate:

• No opening fee.
• No partial or full repayment fee.
• No fee to change/move your mortgage.
• No fee to change conditions.

It is very easy. Once your loan is approved, contact your personal adviser and provide the account from which you want to make your repayments and the date on which you would like us to charge them. You will have your loan available instantly.

• The vehicle's handbook. 
   
• The vehicle registration document. 
   
• Your driver's licence (or that of the driver or drivers). 
   
• The current insurance policy or a receipt to show it has been paid. 

Your debit card will remain valid for 5 years, and the credit card will be valid for 4 years. Before they expire we will send a new one to your house. ​​​​​​​

We make it extremely simple for you. Speak to our team of professionals by calling 91 177 33 16 , they will help you with everything you need. 

1. Call as soon as possible:

• Card blocking service: 900 200 128. 
• If you are abroad, call: +34 91 362 62 00.

You can also block your card online by accessing the customer area. When you've signed in, select the card and click the option “Definitive block”.

2. Then report it to the police as soon as possible. So, if someone who is not you, carries out operations with your card, you can claim the corresponding amounts.

You can also make the complaint by phone on 902 112 102 and then you can pick it up at any police station.

To register the complaint you need to print the movements of the amounts that are not recognised. You can do this in the customer area. When you've signed in, select the card and click on "Movements".

If you are asked for the document to be validated by the bank, call us on 91 177 33 10  and we will help you to manage it.

3. Check whether an unrecognised transaction has been carried out with your card. To do this you can call us at 91 177 33 10.

To claim back a fraudulent charge on your card, you have to fill out, sign and print this claims form and send it back to us with a photocopy of the complaint.

Send us this documentation in whichever way you find most comfortable, using:

• Postal address:
  
  Openbank - Central Fraud Unit
  Operations - Means of Payment - ATM’s
  Jacinto Benavente, 2 / TriPark - Edificio C - 3ª planta
  28232 Las Rozas (Madrid)

• Fax: 91 183 11 46

• Email: ayuda@openbank.es

As soon as we receive the documentation, we will process your claim quickly with the corresponding entities through our means of payment department.

4. Request a new card by calling 91 177 33 10​​​​​​​ or in the  customer area. When you've signed in, select the card and press the link "Request new card".

Your new card will have a different number, but your secret number (PIN) will remain the same. However, if you want to change it, you can do it with ease at any Banco Santander Network ATM.

If you cannot remember your secret number, you can find it in the customer area. When you've signed in, select the card and click on the link “Check PIN”.

You have several alternatives, choose the one that is most comfortable:

• Through the app from your telephone or tablet.
  ​​​​​​​

• In the customer area of our website. 
   

• By calling 91 177 33 10 or, if you are abroad, +34 91 330 90 00.
  ​​​​​​​

• At any ATM of Banco Santander and Popular.

You will only pay for the money you use and the days you have used it, until you repay it through a payment into your account. If you avoid using the money for your credit, you will avoid paying any expenses.  
 

If you use Overdraft Protection, we will charge it to your current account every month, but remember that it will only apply to the days and the amount you have used. 
 

The monthly nominal interest rate is  0.64%, that is, an annual nominal interest of  7,72% and an APR of  8%. Interest is only generated if you defer the debt. For example, if you use €500 for 10 days to pay your car insurance, when your account is settled, you will only pay €1.06.  

 Your vehicle may be directly or indirectly insured.   
 

In a direct way 
If you contract the damage to own vehicle guarantee, which may include fire and theft. It covers the repair of the material damage to your vehicle and its accessories, or their replacement.  

This damage can be caused by theft, fire, explosion, impact, collision and, in general, any accident, or in other words, any sudden, external and violent event leading to damage to the vehicle, regardless of who causes this.
 
Indirectly.  
If you have contracted the Legal Defence guarantee and third parties have caused damage to your vehicle, the insurer will claim the cost of this from them or their insurance company.  Generally, your non-standard vehicle accessories are excluded from the insurance coverage, unless you have expressly declared them. 

Right here or calling us at (91) 177 3310 / 901 247 365.

Of course. It's very easy. You can do it anytime.

From the website, access the customer area and enter the "Security" section of your profile. From the app, go to the "Settings" section in the "More Operations" menu.

You can also request it by phone by calling us on 91 177 33 10.

Yes, a firewall is a program that helps protect your computer from intruders who try to access it without your permission.

 Spyware applications are 'cheaters' that can be installed on your computer without you noticing - under the guise of a free program - to obtain your personal data and make them available to third parties without your permission.

To prevent spyware we recommend that you install an anti-spyware program that will delete any suspicious files detected in your system.

The minimum term is 5 years.
 

The maximum is 30 years for a main property and 25 years for a second home.

If your financial situation is resolved without needing to use the money, you do not have to pay anything.

To take out all or part of your money, you have to make a sale or reimbursement. Before making a sale, check if your fund charges any commission for doing so. Some funds have specific dates on which you can take your money out without fees. 

The availability of your money will depend on the investment policy of the fund that you have selected.

 Up to two title holders per mortgage.​​​​​​​

Direct debiting your bills at Openbank is very easy. You can send us your documentation by uploading a scanned image or photo of the bills you wish to direct debit through your customer area in the "Direct Debit Management" section.

Please note that you can also do this by printing this authorization and send it to us together with a photocopy of your bills by:

• Email to domiciliaciones@openbank.es or

• Post to Paseo de la Castellana 134, (28046) Madrid, Spain.​​​​​​​

You will be insured from the time and date indicated in your Provisional Insurance Certificate, which will be issued to you when you complete your policy application. 
 

By applying for the policy on our website you can choose the effective date of your policy, i.e. the date on which your insurance comes into effect. This effective date must be the same day as the policy application or no more than 30 days later. 
 

Depending on the product contracted, it may be allowable for the effective date to be the day of the policy application at the date and time indicated in the Provisional Insurance Certificate, or at least 00 hours on the following day. 
 

All the cards issued by Openbank, have the built-in functionality of Secure Electronic Commerce. With this service, every time you make a purchase on-line, you will receive an SMS to the mobile phone that you have provided, with a security code that will be requested to complete the transaction.

You can view your card's status in the customer area, in the “Cards” section, select the card and click the option “On-line payment”.  

Warrants are complex products and entail a high risk, so they are designed for investors with sufficient knowledge and experience to invest in this type of security. This kind of investment requires constant monitoring of positions.

You have several phone numbers at your disposal:
 

• Card blocking service: 900 200 128.
   

• If you are abroad, call: +34 91 362 62 00.

Your national and international transfers to member states of the European Economic Area*, in euros, Swedish krona or Romanian leu are free.

Your transfers to other Openbank accounts will always be immediate and free.​​​​​​​

(*) The EU, Iceland, Norway and Liechtenstein.

It’s very easy. To set up direct debits, print and fill in this authorisation and attach a photocopy of your bills. Send us the documentation by e-mail to domiciliaciones@openbank.es, call us on 91 183 10 15 or come to our main office. We will take care of everything and it's free.  

If you prefer, you can inform each company of your new account number at Openbank. 

In order to directly deposit your salary, you only need to submit this signed request  to your company, or in the organisation that pays your pension or unemployment benefit. ​​​​​​​

If you directly deposit your salary, your Open Current Account will become an &nbsp Open Payroll Account, keeping the same number and without any type of fees. And in addition, you will enjoy a lot of benefits. 

The legislation in force establishes that if you are a vehicle owner you have to take out third party liability insurance. In addition, it states that you may be fined for driving without this insurance and your vehicle may even be immobilised. The fines can vary from €601 to €3,005 
 

Yes, especially if you need money. But take into account that, if you do this, the interest from the deposit will be lower than the rate you have contracted.

We have made it very easy for you. Call us on 91 276 21 63, and our team of professionals will give you any assistance you require. 

Thanks to Secure Electronic Commerce, you will have greater protection when making purchases on the Internet with your phone, since this service requires the validation of the identity of the buyer.

In that case,  the interest rate applicable after non-fulfilment will vary and will be the result of adding an additional margin of 1.20% to the annual nominal interest rate.

All our accounts are  commission free 

The net asset value is the price that a share has at a certain time.  That is, the price at which it would be sold at that moment. This value is calculated daily on the price of the assets in which the fund invests. That is, it always reflects the real value of the participation on the date indicated.

The fees of an investment fund are discounted daily in the proportion corresponding to the net asset value of the fund. Therefore, when you check this net asset value, remember that it is net. 

The valuation date corresponds to the last net asset value that the adviser has sent us, usually 1 to 3 working days before the date of the consultation. There, the balance of the investment fund never reflects the valuation on the day that you make the consultation.

We make it extremely simple for you. Speak to our team of professionals and they will help you with everything you need. Call us on  91 177 33 10 if you are a customer, or 91 177 33 37 if you are not yet a customer.

The Open Current Account is an account with no fees, to which you can associate cards, savings accounts, deposits, investment funds, pension plans, loans, mortgages and other products. 

If you have your salary, pension, unemployment benefit or regular national transfers for a minimum amount of €900 paid directly into the account, it becomes an Open Payroll Account, an account where in addition to the previous advantages you will receive 1% cashback on your main direct debits (electricity, gas, telephone, mobile and internet).

• The issuance and renewal of your Open Debit Card is free for the first holder . Issuing an additional card for the person you want will cost you €18, and €18 per year every time it's renewed.
  
  The issuance and renewal of your Open Credit Card  is free for all holders if you pay  your salary, pension or unemployment benefit directly into your account or if you receive regular transfers of at least €900 from any bank and also if you choose the deferred payment option. Renewing it is free if you use it once a month. If you wish, you can find more information about these cards. 
  
  There are also other cards for paying for your offline and online purchases more easily.
   

• Make transfers in Euros in Spain and the EU without fees.
  ​​​​​​​

• And your cheque book is also without fees.  

This is the price of the insurance. In addition to the guarantees that you have contracted, the other factors that determine the premium are mainly the characteristics of the vehicle and the main driver.  
 

Once the premium has been calculated it is necessary to apply the legal taxes to obtain the total price of the insurance. Payment can be made as a lump sum or in instalments. Usually the insurer requires payment quarterly or half-yearly, in which case you would pay a small surcharge on the annual price. 

Yes, your card includes accident insurance. And also as card holder you will receive it for free. 

We make it extremely simple for you. Speak to our team of professionals by calling 91 177 33 16, they will help you with everything you need. 

Block your card immediately by calling any of the following numbers:

• Card blocking service: 900 200 128.
• If you are abroad, call: +34 91 362 62 00.

You can also block your card online by accessing the customer area of our website. When you're signed in, select the card and click the option “Definitive block”. Then, you can request a new one by clicking on "Request new card".

And remember, if you want to reject charges that you have not made and that are due to the fraudulent use of your card, you will need to send us the police complaint in order to manage the return of the fraudulent charges.

SEPA is the Single Euro Payments Area that includes all 28 EU member states plus Iceland, Liechtenstein, Monaco, Norway and Switzerland.  

Since 2014, all transfers and direct debits made in Spain and the rest of the SEPA area have the same conditions, rights and obligations.

If you want more information about SEPA, watch this video (in English)

We would love to have you with us as long as possible, but if you decide to leave, you just have to let us know, without incurring any expenses or fees. 

To cancel your account, call us on 91 177 33 10​​​​​​​. Once we have identified you with your passwords, we will close your account. 

But remember that, if the account has several holders, you must make a written cancellation request. All holders must sign the order and send it to us at: 

Openbank

FAO: Operations Department
Paseo de la Castellana 134
​​​​​​​28046 MADRID

You may do so when any of the following circumstances occur: 
 

• Retirement or situation that is similar. 
   

• Death of the participant or beneficiary for any reason. 
   

• Total permanent inability to perform the usual work of the participant. 
   

• Absolute disability to perform any type of work. 
   

• Severe disability. 
   

• Serious illness. 
   

• Long-term unemployment.

You have several options: 

• If you are still not a customer, you can become one  here. If you are a customer, you can open your deposit on this website, in the  customer area. 
   

• Through our mobile banking app with your telephone or tablet. 
   

• If you prefer more personal treatment and you are an OpenBank customer, call us on 91 177 33 10, and if you are still not a customer, call us on 91 177 33 37. We will be delighted to help you. 
  ​​​​​​​

• You can also come to our  main office. 

It is fast and straightforward. You can do it all online, for example completing information, uploading documentation, etc. Additionally you will have a personal relationship manager throughout the whole process, to make it even easier.

Yes, all Openbank cards have this function incorporated for your security.

There are more than 3,000 offices of Banco Santander where you can deliver the documentation to activate your account, make deposits and/or withdraw money.

Or if you prefer, at the more than 7,500 ATMs of Banco Santander and Popular, you can perform transactions, withdraw cash and make national transfers for free,  as many times as you want.​​​​​​​

Locate the nearest office or ATM.

You just have to transfer money from your savings account to your Open Current Account and withdraw it without fees in any office or ATM of Banco Santander and Popular or at our main office in Madrid. 

A  transfer  involves moving the money that you currently have invested in a given investment fund to another investment fund. Both the entrance transfer as well as the internal transfer are exempt from taxes. 

In entrance transfers, the money goes from an investment fund from another entity to a fund from Openbank. The new units will retain the value and the date of purchase of the ones that have been transferred, therefore maintaining their fiscal age. 

In contrast, the internal transfer consists of moving investment funds that you currently have contracted through Openbank to other funds from our portfolio. The new units will retain the value and purchase date of those that have been transferred, maintaining their fiscal age.

You can request your internal transfer in the customer area, in the “Investment” section, we will take care of the rest.

We make it extremely simple for you. Speak to our team of professionals and they will help you with everything you need. Call us on 91 177 33 10 if you are a customer, or 91 177 33 37 if you are not yet a customer.

Savings accounts allow you to save at your own pace, because they do not require a minimum or maximum balance. Your money also grows every month because your savings generate interest that you will receive in your current or payroll account each month. To have access to your money, simply make a transfer to your current account or payroll account.

An Open Current Account or Open Payroll Account  allows you to carry out your day-to day money management tasks easily and conveniently. You can pay bills by direct debit, have money available on your cards, receive interest from other products or open new ones, etc.

Just submit this signed application to your company or, if you prefer, let them know your account number directly.

There are three main groups of guarantee within car insurance: 
 

• Those that affect people: 
  Mandatory and voluntary third party liability, legal defence, driver accidents and travel assistance. 
   
• Those that affect the vehicle: 
  Broken windscreens, fire, theft, damage to own vehicle (collision, parking, etc.) and travel assistance. 
   
• Complimentary ones: 
  Licence revocation, recovery of points and legal defence of fines.  
   

All these guarantees – except for Mandatory Third Party Liability – are optional. Insurers often market them in packages, in what are often called “car insurance types”. 

• In more than 30 markets and with more than 7,000 shares. 
   

• In all warrants on the national market. 
   

• In more than 400 ETF's (Exchange Traded Funds) nationally and internationally. 
   

• The main futures  markets from the Meff, Eurex and CME markets. 

If you want to buy or sell shares and you cannot find them on our Website, call us on 91 177 33 16, from 8:00 am to 10:00 pm on the working days of the Spanish market.

It is a fee-free mortgage whatever option you choose; Variable, Mixed or Fixed:
 

• No opening fee
   
• No partial or full repayment fee
   
• No subrogation fee
   
• No fee for amending conditions​​​​​​​

All the cards issued by Openbank, have the built-in functionality of Secure Electronic Commerce. With this service, every time you make a purchase on-line, you will receive an SMS to the mobile phone that you have provided, with a security code that will be requested to complete the transaction.

You can check the status of your card in the  customer area , within "On-line payment"

A futures contract is a standardised agreement between two parties that establishes the obligation to buy and sell an underlying asset at a future date and at a certain pre-agreed price, unless before this maturity date the holder of that contract closes their position by performing a transaction contrary to the initial one.
 

You can, if you meet the following conditions:  
 

• You are a resident in Spain and of legal age. 
   
• You are holder of a Current Account or Payroll Account in Openbank. 
   
• You have your salary directly deposited or receive regular transfers from another bank of at least €900 a month or have investments in Openbank of at least €12,000. 

When it comes to car insurance, a loss refers to a traffic accident. 

If you have a loss, you must notify it to your insurer a maximum of seven days after it takes place. 

If only material damage occurs, the solution usually involves a friendly settlement declaration that each of the parties involved presents to their insurance company. The insurer will send a loss adjuster to assess damages for repair. 

When personal injury occurs, the traffic authorities write a statement describing how the accident occurred. In these cases the loss can be settled by friendly means – if the insurance companies and the injured parties reach an agreement – or, if there is no such agreement, by judicial means to establish the liabilities and compensation 

Yes, but remember that, if you withdraw money or change the investment funds associated with a combined product, the interest for the deposit will be lower than the rate you have contracted. In addition, the operations and conditions of each fund must be respected.

Anyone who is over 18 years old and resident in Spain with a Current Account in Openbank. The sum of the applicant's age and the term of the mortgage must not exceed 75 years. At least one of the holders must prove fixed income from employment, self-employed or pension.

It is very simple.
 

• Whenever you make a purchase online in a store that is part of the Secure Electronic Commerce System, you will receive an SMS with a security code, on the mobile phone whose number you have provided.
   
• You will be prompted for the security code at the end of the purchase process, in order to complete the transaction.
   
• Once you put the code in and accept the transaction a charge will be made to the available balance of your credit card or on the account associated with your debit card.

Euribor is the index most commonly used as a reference (i.e. to calculate the revision of variable interest rates) in mortgage loans. It comes from the average of the rates applied to euro deposit operations by the 50 most active banks in the European interbank market.

The Euribor is published for several maturity dates, but the one that is used as the official reference index (interbank reference) is one-year Euribor. If you want to find the latest published value, you can check this on the Bank of Spain website.
 

The spread is the margin added to Euribor when you take out your mortgage (if it is Variable or Mixed) so that Euribor + spread = the interest rate for your mortgage

Select the option that suits you most:

• Log into the customer area. When you've signed in, select the Visa card or 4b MasterCard you want to use to pay and then click on the option “Mobile  top-up”.
   

• Or at any of the more than 7,500 ATMs of Banco Santander and Popular. Once this has been done you will receive a confirmation message. If you use an Open Debit debit card, the amount will be automatically charged to your account.

To perform an entrance transfer or an internal transfer of investment funds you only have to request it  in the  customer area. If you prefer, you can call our specialists in investments on 91 177 31 00  Monday to Friday from 8:00 am to 10:00 pm. 

We will contact the corresponding advisers to start the procedures, but first you should first provide us with these details: 

• ISIN Code. 
   

• Participant account. 
   

• For funds with international advisers, the Tax ID of the fund promoter.

We make it extremely simple for you. Speak to our team of professionals and they will help you with everything you need. Call us on 91 177 33 10 if you are a customer, or 91 177 33 37 if you are not yet a customer.

Open your account in just 3 steps, wherever you are.

1 Complete your details: If you would like to become a customer, we need to know a few things about you. Fill in your data and choose your access code.

2 Confirm your identity: Without needing to go anywhere. By video call, providing your account number in another bank or with a messenger.

3 Sign electronically: We will send you a text message with a security code in order to access your contract  ; you can sign it online.​​​​​​​

You can also open your account over the phone by calling 91 177 33 37 or if you prefer, you can come to our main office.

When you have your salary directly paid in, you will get 1% back on the electricity, gas, telephone, mobile and internet bills that you pay by direct debit from your account.

In addition, you can enjoy the convenience of checking your payments and income whenever you want, managing your virtual correspondence and online statements, and all without fees!​​​​​​​

Remember that your salary, pension or unemployment benefit must be for a minimum amount of  €900. 

• Mandatory third party liability. 
   
• Voluntary third party liability. 
   
• Windscreens. 
   
• Fire. 
   
• Theft. 
   
• Passengers. 
   
• Travel assistance (0 km). 
   
• Legal defence of fines. 
   
• Licence revocation. 
   
• Free choice of garage. 

If you want to buy or sell shares, access the “Investments” section within the customer area.

You can also do so from your mobile through our mobile banking app for iOS and Android. In addition, you can check your portfolio and the latest stock market quotes. 

If you prefer more personal treatment, call our specialists on 91 177 33 16 from 8:00 am to 10:00pm on working days for the Spanish market.

To enjoy the conditions of the Open Mortgage, you need only meet one requirement:
 

Have your salary, pension, unemployment benefit or any other regular payment received by transfer as remuneration paid directly into Openbank, or make a deposit every month into your Openbank account from an account in another bank.

For a sole holder, the amount of any of the above payments must be equal to or greater than €900 per month. If there are two or more owners, the minimum amount is €1,800 per month.

Yes, because hackers exploit vulnerabilities in programs to get unauthorised access and for introducing a virus into systems. We recommend that from time to time you check that the programs that you have installed are up-to-date.

Normally, the manufacturer provides users with a 'patch' to correct vulnerabilities. However, you can see the latest updates for these browsers when you want:

• Internet Explorer
   

• Mozilla Firefox
   

• Google Chrome
   

• Safari

Warrants allow you, through a small investment, to win when the stock market rises (call) and when it falls (put), which multiplies the investment opportunities. With them, you can win when the market falls or hedge your portfolio, or increase your earnings thanks to the leverage effect they allow. Openbank not only allows you to operate with warrants in an almost professional way and with the best tools, but you can also operate with any Warrant in the continuous market, from any issuer.

Request your Overdraft Protection online here or call us on 91 177 33 10​​​​​​​ or visit us at our main office. 

The net asset value is the price that a share has at a certain time.  That is, the price at which it would be sold at that moment. This value is calculated daily on the price of the assets in which the plan invests. That is, it always reflects the actual value of the share on the date indicated. This value is net, because the fees of the adviser and depositary are already discounted. 
 

The valuation date corresponds to the last net asset value that the adviser has sent us, usually 1 to 3 business days prior to the date of the consultation. Therefore, the balance of a Pension Plan never reflects the valuation of the day on which the consultation takes place.

Of course! If you want to withdraw your deposit but it has still not reached its maturity we will pay you the 0.05% annual nominal interest rate. We will not charge you an early cancellation fee. To take your money out, you can make a transfer or withdraw it in any of the  3,000 offices of Banco Santander.

The minimum loan amount is € 30,000 and the maximum is 80% of the lower of the following amounts: (i) appraised property value or (ii) agreed purchase price, for first property; and 70% of the lower of these amounts for a second property, up to € 3,000,000.

Anyone who is over 18 years old and resident in Spain with a Current Account in Openbank. The sum of the applicant's age and the term of the mortgage must not exceed 75 years. At least one of the holders must prove fixed income from employment, self-employed or pension.

You can pay with this level of security on all the web sites that are identified with the distinctive MasterCard SecureCode and Verified by Visa.

They are open Monday to Friday:

• Offices in the street: from 08:30am to 2:30pm.

• Offices in shopping centres: from 10:00am to 2:00pm.​​​​​​​

Locate your closest office​​​​​​​

The maximum amount is €150.

The minimum amount depends on your telephone operator:

• Carrefour: €5

• Orange: €5

• Vodafone: €5

• Yoigo Internet: €5

• Movistar: €10

• Euskaltel: €30

With all of these providers you can increase the top up in multiples of 5.

Open Debit Card. If you are the first holder it’s free for you year after year. It is designed so that you can adjust your spending to the money that you already have in your account  since your purchases and the money that you withdraw from ATMs are charged instantly. You will receive this card when opening your Open Payroll Account or your Open Current Account. 

Open Credit Card. It is free year after year for all holders if you pay your salary, pension or unemployment benefit directly into your account or if you receive regular transfers of at least €900 from any bank, and also if you choose the deferred payment option. It allows you to choose how you want to pay your monthly expenses: a single payment or in fixed or variable instalments.

Premium Card Pack (credit and debit). The issuance and renewal of additional Premium cards is free. For the holder they cost €59 a year. You will have access to multiple leading insurance policies that will protect you from fraud, for travel, purchases, etc. Visa Premium provides you with more credit and better financing to make your payments more flexible.

Diamond Card Pack. The issuance and renewal of additional Diamond cards is free. For the holder they cost €135 a year. You will have access to multiple leading insurance policies that will protect you from fraud, for travel, purchases, etc. We also offer you a personal assistance service 24 hours a day, 7 days a week for  Information and reservations, telepharmacy, Premium locksmith, document processing… In addition, with your Diamond debit card you can withdraw money without fees up to 24 times a year at all Banco Santander ATMs nationally and internationally. The Diamond Visa gives you more credit and better financing, to make your payments more flexible.

Prepaid e-Card. It is free and is designed so that you   can make purchases online more securely and so that you spend only what you want to spend. So the balance of your card is independent from the balance that you have in the rest of your accounts and cards. 

MiniCard Debit Card. Applying for it is free and it’s only €2.95 a year to renew. It is designed to work on any phone, without application, without turning it on and you don’t even need to have any battery. Move it close to a pay terminal with NFC enabled and complete your purchases in seconds.

Open Young Prepaid Card. Designed so that your children can have access to their money, always under your supervision. You control when and how much you top-up, or whether you want to reduce the card balance.  It also includes an app so that they can learn to manage their expenses in a convenient and educational way. Opening is free, renewal will only cost you 11 €.

We make it extremely simple for you. Speak to our team of professionals by calling 91 177 33 16, they will help you with everything you need. 

There are different alternatives available, so you can choose the one that is most convenient for you:
 

• Through the app from your telephone or tablet.
   
• From the customer area of this website.
   
• By calling 91 177 33 10 or, if you are abroad, +34 91 330 90 00
  ​​​​​​​
• At the ATMs and offices of Banco Santander and Popular.
   
  • At all ATMs you can withdraw money as many times as you wish. There are also 1,800 ATMs available in Spain that allow you to make deposits into your account instantly.
     
  • In more than 3,000 offices you can deliver the documentation required to activate your account, and deposit or withdraw money. 
     
• If you live in Madrid, visit us at our office in Paseo de la Castellana, 134. 

It is an advance for unexpected circumstances, designed for specific situations where you lack liquidity or have to make unforeseen payments. For example, if you are expecting a car insurance bill and your balance is too low to pay it.  
 

You can receive this credit if you have a salary of at least €900 or investments in Openbank of at least €12,000. 
 

You can request it in the customer area, and it will be available in your account as long as you meet the conditions.

You can choose from four types of insurance, grouped by guarantees: 

Third party with windscreen: 
 

• Mandatory third party liability. 
   
• Voluntary third party liability. 
   
• Legal defence. 
   
• Passengers. 
   
• Windscreen (this guarantee is not included in AXA insurance). 
   
• Travel assistance. 
  
   

Third party with windscreen, fire and theft: 
 

In addition to the above guarantees, this includes fire and theft. 
 

 
Comprehensive with excess: 
 

In addition to the above guarantees, this covers damages to the vehicle caused by an accident. For each loss, the policyholder is liable for part of the compensation or the cost of the repair of the vehicle, but always within the limits and conditions of the policy that you contract. 

 
Comprehensive with no excess:
 

In addition to the foregoing guarantees, it covers damage to the vehicle caused by an accident. In this case, the insurance company will compensate you or pay for the repair of the vehicle, without you being charged anything, but always within the limits and conditions of the policy that you contract. 

The first thing that you have to do it cancel it by calling us on 91 362 62 00 or on 900 200 128.  

You can also do this online accessing the  customer area, in the “Cards section”,  select the card and click the option  “Block because of theft or loss”. 
​​​​​​​
And remember that, if you wish to dispute charges that are the result of fraudulent use of your card, you must send us the police report. At Openbank we will assume any charges that are made after you inform us of the theft, while you as cardholder, will assume charges made up until you report the theft, for a maximum amount of €150. 

It is only necessary to have a valid fire insurance policy in place on the mortgaged property, that you may contract with the company of your choice.

TEST

We offer the Open Mortgage, with three made-to-measure alternatives. Choose between a Variable, Mixed or Fixed Mortgage to buy your first or second home.

You choose:
 

• Open Fixed Mortgage: The payment will always be the same throughout the term of the loan (*). This is true regardless of whether Euribor increases or decreases.
   

• Open Variable Mortgage: The payment may increase or decrease annually, depending on changes in Euribor. (*)
   
• Open Mixed Mortgage: For the first ten years your payment always remains fixed. From then on it will be updated annually with the current Euribor. (*)
   

(*) Provided you meet the following requirement: Have your salary, pension, unemployment benefit or any other regular payment received by transfer as remuneration paid directly into Openbank, or make a deposit every month into Openbank from an account in another bank. For a single holder, the amount of any of the above items must be equal to or greater than €900 per month. If there are two or more owners, the minimum amount is €1,800 per month. If you do not fulfil the above requirement, the interest rate applicable after non-fulfilment will vary and will be the result of adding an additional margin of 1.20% to the annual nominal interest rate.​​​​​​​

To earn you money on your savings because it generates interest that we pay into your account each month. In addition, you can withdraw your money whenever you want 

A transfer involves changing the money that you currently have invested in a given pension plan to another pension plan. Both the entrance transfer and the internal transfer are exempt from taxation. 
 

In entrance transfers, the money goes from a pension plan with another entity to one with Openbank. 
 

And the internal transfer consists of passing funds from pension plans that you currently have contracted through Openbank to other funds from our portfolio.

You can, as long as you meet the minimum investment  required by the product. You only have to order the opening of the deposit and request the transfer of your funds at the same time. 

But remember that, if we receive the funds more than 45 days later and/or their value is more than 10% less than the minimum amount of investment required, you will not meet the requirements, so you will not be able to open the combined product. In this case, the interest rate that will be applied to the amount of the deposit will be nominal annual 0.5%.

With Open Mortgage you won't pay commissions, whichever option you choose; Variable, Mixed or Fixed rate:

• No opening fee.
• No partial or full repayment fee.
• No fee to change/move your mortgage.
• No fee to change conditions.

You can use at no cost our alert services SMS cards.

SMS Shopping: when you make purchases with your Openbank VISA, regardless of the value of the purchase, you will instantly receive an SMS with the amount of the operation.

An SMS Extract: every month, and before charging your account, you will receive an SMS with the amount taken from your VISA card.


To register, for this free service, call  91 177 33 10​​​​​​​

It is the contract that reflects the agreements made between Openbank, as the bank, and you as the customer, and which are applied throughout the duration of the mortgage. These agreements are witnessed by a notary.

You can only have one Overdraft Protection per Account. 

To transfer the fund that you already have in another entity to Openbank, that is, to change investment platform, you only have to do the following: 

1. Print the  Change of Investment Platform Document.  Fill it in and send us the original signed  by all of the holders, to:  
             
   Openbank 
   Operations/Products Department 
   Paseo de la Castellana 134 
   Madrid 28046
   
   When we receive your application, we will get in touch with the corresponding manager in order to begin the process.
    

2. No need to buy a stamp, we will provide you with a free postage label . Print it, cut it out and stick it to an envelope and place it in any mailbox.

You can check the risk levels from 1 to 7 established in accordance with the current legislation, so that you can invest in the investment fund that is most suited to your profile. Remember that past performance is no guarantee of future returns.

To pay in or withdraw money with your chequebook that you have obtained for free, come into any of the more than 3,000 offices of Banco Santander. You will need your ID document, passport or residence card and the number of the account in which you wish to carry out the operation.

In both cases you must fill in a form with your account number. The first two operations each month in these offices are free. From the third onward, customers will be charged €1 per operation.

If you live in Madrid, you can carry out all types of operations, as well as deposit or withdraw your money at our main office.

• Withdrawing money in ATMs and offices of Banco Santander and Popular in Spain is free. You only need your valid ID document, passport or residence card.  

• And depositing money in any office of Banco Santander in Spain or using your  Openbank chequebook is also free.  

• Depositing money in the more than 1,800 new ATMs of Banco Santander in Spain with your Open Debit Card is free.

• View other ways to make deposits without fees here.

With the debit card, the money that you take out in cash from the ATMs and your purchases are immediately charged to your Open Current Account or your Open Payroll Account, so you need to have enough money in them.

Credit cards allow you to pay for purchases and withdraw money from ATMs, up to an established limit, without it being necessary to have money in the Open Current Account or Open Payroll Account at that very moment.

You just need a securities account open in Openbank. That account will be associated with your Open Current Account, free of fees, where we will pay you for both the sales and dividends, and we will charge you the amounts of your purchases.  

You can contract any broker service in various ways: 

• Opening your securities account  here. 
   

• Calling us on 91 177 33 16, from 8:00 am to 10:00 pm on all working days of the Spanish market. 
   

• Visiting us in our main office: 

          Paseo de la Castellana nº 134 

          28046 Madrid.

You will only pay some of the arrangement costs. Openbank will take care of the fees arising from registering the mortgage in the Property Register and the notary fees relating to the non-certified and enforceable copy for Openbank.

Of course, you can do so by accessing the customer area. When you've signed in, select the card and click the option "Definitive block"​​​​​​​.

Apply for one on the website or by calling 900 100 349, it's very convenient and quick. You also have a personal adviser available to explain all of the details and help with all necessary processes.
 

Calculate your mortgage repayments here 

Of course, at the nearest Banco Santander and Popular ATM. Find the ATM nearest to you.

To switch the pension plan you have in another entity to Openbank you only have to do the following: 
 

• Print  this document. Fill it in, sign it and send it to us by e-mail, together with the last statement of the position of the plan, to investments@openbank.es. Or if you prefer, you can send it to us by ordinary post to the following address: 
   

     Openbank 
     Operations/Products Department 
     Paseo de la Castellana 134 
     Madrid 28046
 

When we receive your application, we will get in touch with the corresponding manager  in order to begin the process  
 

​​​​​​​If you have any questions send us an e-mail to investments@openbank.es or call us on 91 177 33 16 and ask for one of our specialists.

Our deposits are without commission.

It is fast and straightforward. You can do it all online, for example completing information, uploading documentation, etc. Additionally you will have a personal relationship manager throughout the whole process, to make it even easier.

If you want to see the mobile phone number you have provided, you can do so in the Customer Area by Internet, or by calling 91 177 33 10​​​​​​​.

If you need to buy a car, go on a trip, furnish your home or anything else, you can request a Payroll Personal Loan. The minimum amount is €300 and the maximum €24,000, with an interest rate from  6,95% NIR⁽¹⁾ (7,17% APR⁽²⁾).

 (1) Provided that you fulfil the following requirement: Have your salary or any other regular payment received by transfer as remuneration paid directly into Openbank. The amount of any of the above payments must be equal to or greater than €900 per month. You will have three months from the arrangement of the loan to start directly paying in your wage. If you do not fulfil the above requirement, the interest rate applicable after non-fulfilment will vary and will be the result of adding an additional margin of 2.00% to the annual nominal interest rate.

(2) Annual NIR of 6,95% (7,17% APR). For your loan of €10,000 over 60 months, you must make 60 monthly repayments of €197.78 each. No opening fee. Total amount to pay (capital + interest) of €11,866.80. The interest rate applied may vary up to 8.10 NIR (8.41% APR), depending on the approval of risk by Openbank. For your loan of €10,000 over 60 months, you must make 60 monthly repayments of €203.24 each. Total amount to pay (capital + interest) of €12,194.40. These APRs have been calculated on the assumption the the applicant will fulfil the requirement described in reference (1) above during the entire life of the contract.

It is very easy. Fill in  this application, sign it and give it to your company. You can also give them your Openbank account number. 

For security, we will send you the cards deactivated. There are many ways to activate them, select the one that suits you best: 

1. In the customer area once you have signed in, select the card that you want to activate.
    
2. Through the app from your telephone or tablet. 
    
3. Calling 91 177 33 10.
   ​​​​​​​ 
4. At the ATM . Perform any operation that your card’s PIN prompts you for. Once you have entered the correct PIN, your card will automatically activate. 

We make it extremely simple for you. Speak to our team of professionals and they will help you with everything you need. Call us on 91 177 33 10 if you are a customer, or 91 177 33 37 if you are not yet a customer.

On the website and the app:

• To check your positions, you have a 4-digit passcode, which you choose when you become a customer and which you can modify whenever you want on the website.
   
• To perform transactions, such as contracts, transfers and other money movements, that involve a higher level of security, we will send you a confirmation code by SMS for each transaction.
   
• For transactions that require an additional security factor we may also request your signature key, but it will never be required for access or consultation and we will never ask for your full signature key.

Over the phone:

• To make any query about your positions, you must provide the 4-digit passcode, which you choose when you become a customer and which you can modify anytime via website or app.
   
• For transactions that require movement of money, as well as orders and contracts, you need your signature key. This consists of 8 alphanumeric positions and you receive it once your account is active. For your own security, we'll never ask you for your full key, just random positions.

You can withdraw cash and make transfers without fees, as many times as you like, at all Banco Santander and Popular ATMs with your Open Debit debit card.

You can also manage your money in the more than 3,000 offices of Banco Santander, with your Openbank chequebook and your ID document, passport or residence card.

Making national transfers in euros is also completely free. 

If you live in Madrid, you can carry out all types of operations, as well as deposit or withdraw your money at our main office.

The amount depends on the requirement you meet: 
 

• If you have your salary paid directly into Openbank.  
  The maximum amount you can request is equivalent to the amount of your monthly salary, which must be at least €900 and at most €12,000.  
   
• If you have investments in Openbank. 
  The maximum amount you can request is €3,000. For this you must have average minimum balances of €12,000 invested in savings or investment products.  

Up to 5 people can be involved in a car insurance contract: 
 

1. The Insurer. 
   This is the insurance company that issues the policy, collects the premiums and pays the compensation. 
    
2. The policyholder (or contractor). 
   This is the person who signs the policy with the Insurer and pays the premiums. 
    
3. The insured party. 
   You, if you are the owner of the vehicle.
    
4. The beneficiary. 
   This is the person entitled to compensation in the event of a loss. In many cases the policyholder, insured party, driver and beneficiary are the same person. 
    
5. The Driver. 
   This is the person who regularly drives the vehicle, who appears on the policy and, according to the Law, is civilly liable for the risks involved in driving the vehicle and for the damages that may be caused to people or property whilst driving. 

It consists of the joint investment of a term deposit, with guaranteed capital and interest, and a selection of investment funds, which offers you tax advantages and a greater Interest on your savings.

We make it extremely simple for you. Speak to our team of professionals and they will help you with everything you need. Call us on 91 177 33 10 if you are a customer, or 91 177 33 37 if you are not yet a customer.​​​​​​​

Yes, by entering the PIN incorrectly more than three times.

If you are going to receive a transfer from abroad you will need to provide the following details:

Openbank's SWIFT Code / BIC: OPENESMM.

ABA number: 0073.​​​​​​​

To find out your account's IBAN code, access the customer area and select the option "Breakdown of the account and participants".

The Open Current Account or Open Payroll Account are ;for your day-to-day operations and to directly deposit your salary and pay your bills by direct debit. The Openbank Savings Account is so that you can earn a return on your money.  

You can deposit money in your pension plan through periodic scheduled transfers or whenever you decide. You can do it in different pension plans as long as you don’t exceed the established maximum legal limit. 
 

You can receive your money when any of the circumstances provided for by law is fulfilled and you are recognised as the beneficiary or participant. You should tell the plan adviser how you want to receive the benefit. You have four options to choose from: 
 

• In the form of capital, that is by means of a lump sum. 
   

• In the form of income, by means of temporary. or lifetime regular payments. 
   

• In a mixed form: by means of a lump sum and the rest as regular payments.  
   

• In the form of payments with no regular frequency. Although not considered capital, they are not considered as income either, so, for tax purposes, they count as capital receipts. 

The investment has to be the same in both. In Combined products the minimum investment is 50% in a selection of investment funds and 50% in a 13 month fixed term deposit. 

 Up to two title holders per mortgage.​​​​​​​

To claim back a fraudulent charge on your card, you have to fill out, sign and print this claims form and send it back to us with a photocopy of the complaint.

Send us this documentation in whichever way you find most comfortable, using:

• Postal address:
  
  Openbank - Central Fraud Unit
  Operations - Means of Payment - ATM’s
  Jacinto Benavente, 2 / TriPark - Edificio C - 3ª planta
  28232 Las Rozas (Madrid)

• Fax: 91 183 11 46

• Email: ayuda@openbank.es

As soon as we receive the documentation, we will process your claim quickly with the corresponding entities through our means of payment department.

If you are someone who prefers to speak face-to-face, we will be waiting for you at our main office. Here, in addition to depositing or withdrawing your money, you can obtain information, sign up for products and carry out all types of operations.​​​​​​​

• Paseo de la Castellana 134. 28046 Madrid.
   

• Our opening hours are Monday to Thursday from 8:30am to 6:00pm, and Fridays from 8:30am to 2:00pm

At Openbank we offer you some of the best car insurance on the market. In fact, you can compare offers between the leading insurance companies: Axa, Pelayo, Reale Seguros, Plus Ultra and Zurich . This will allow you to obtain the best offers. 
 

It is a community regulation that protects customers and improves the functioning of financial markets. It establishes the classification of customers and products to offer you the investment that suits you best.

We make it extremely simple for you. Speak to our team of professionals and they will help you with everything you need. Call us on 91 177 33 10 if you are a customer, or 91 177 33 37 if you are not yet a customer.

When you become a customer, you can choose your access password, and with it you can consult your details and contracts over the phone.  Online, it will allow you to make queries and operations that do not require a higher level of security.

As soon as we receive the documentation required to activate your account, you will receive the signature password in the post. This password only allows you to carry out operations and contract services by telephone.

To carry out operations online that require a higher level of security, we will send a confirmation code by SMS to your mobile, for each operation.  

At the Banco Santander offices:

To pay cash in, with no minimum amount or limit, it is necessary for your account to be active and to always have the full number of the account where you want to deposit the money.

Office Locator

At the new Banco Santander ATMs: 

With your Openbank Open Debit card you can also deposit money at the new Banco Santander ATMs of which there are currently over 1,800.

You will have the money in your account instantly and available for whatever you need (paying your bills, purchases, transfers, etc.)

Making a transfer:

You can send money to your account by making a transfer from another bank; simply provide the IBAN of your Openbank account. Access the customer area to find the IBAN for your account.  

We make it extremely simple for you. Speak to our team of professionals and they will help you with everything you need. Call us on 91 177 33 10 if you are a customer, or 91 177 33 37 if you are not yet a customer.

It is a savings product to accumulate capital in the long term, that allows you to complement the pension that you will receive when you retire. Over time, you will recover the value of your investment and the interest that it has generated. In addition, you have a series of exceptional tax advantages. 
 

The pension plan brings together the money contributed by a large number of investors, who are called participants, and a management company is responsible for managing it to obtain the highest possible yield by investing in a series of assets, such as shares, financial instruments, bonds, obligations, etc.

We offer you the Duo Combined Investment. Invest 50% of your money in a 13 month term deposit, and the remaining 50% in a selection of investment funds.

We make it extremely simple for you. Speak to our team of professionals and they will help you with everything you need. Call us on 91 177 33 10 if you are a customer, or 91 177 33 37 if you are not yet a customer.​​​​​​​

If you cannot remember your card's secret number (PIN), you can find it in the customer area. When you've signed in, select the card and click the option “Check PIN”.

The minimum amount is €30,000.
 

The maximum amount for a main property is 80% of the lower of the following amounts:
 

• the property value
   
•  the sale price.
   

For a second home, this percentage is 70%. In both cases, up to a maximum of €3,000,000.

The Welcome Savings Account is a savings account for new customers that will always be associated with any of the Openbank current accounts. You can withdraw money from the Welcome Account whenever you like, free of charge. The only thing you have to do is transfer your money to the Open Current Account or Open Payroll Account.​​​​​​​

The Openbank Savings Account is a fee-free savings account, always associated with an Open Current Account or Open Payroll Account. To take money out of an Openbank Savings Account,  you can transfer your money to your Open Current Account, or an Open Payroll Account  and withdraw it whenever you want, without it costing you anything.

The Open Young Savings Account is the savings account for children. You can use it for their future, since everything you deposit generates interest that each month we pay into the account. 

• €8,000 regardless of your age (taking into account that the limit is 30% of the sum of income from work and financial activity).
   

• If your spouse receives income lower than €8,000 a year, you can also reduce your contributions, with a maximum annual limit of €2,500. 
   

• If you have a physical or sensory disability equal to or greater than 65%; a mental health disability greater than 33% or have a legally declared disability, regardless of the level of disability, you will be able to  contribute up to €24,250. 
   

• If you are a family member of a person with a disability (direct line, collateral line up to third degree or spouse) and you want to make contributions in their favour, you make do so in addition to your own contributions, taking into account the annual limit of €10,000. 
   

• And if the person with a disability has various contributions, the first ones to be reduced will be those that the person with the disability makes and only if they fall short of the limit set will it also be possible to reduce the contributions of the family members. However, under no circumstances may the limit of €24,250 be jointly exceeded.

After 13 months, at the end of the deposit term, we will pay everything directly into your account.  

The minimum loan amount is € 30,000 and the maximum is 80% of the lower of the following amounts: (i) appraised property value or (ii) agreed purchase price, for first property; and 70% of the lower of these amounts for a second property, up to € 3,000,000.

Of course! Go to the police as soon as possible. So, if someone who is not you, carries out operations with your card, you can claim the corresponding amounts.

You can also make the complaint by phone on 902 102 112 and then collect it at any police station.

To register the complaint you will need to print the movements of the amounts that are not recognised. You can do it in the customer area of this website. When you've signed in, select the card and then click on “Download statements”.

If you are asked for the document to be validated by the bank, call us on 91 177 33 10​​​​​​​  and we will help you to manage it

It is free to open, maintain or close the Open Current Account or the Open Payroll Account .   

You can make a transfer from another bank account to your savings account, or make a deposit in cash or with a cheque in any of Banco Santander's offices or in our main office in Madrid.

We’ll remind you right here, in the customer area, in the “Cards” section, select the card and click the option “View PIN”. If you prefer we can send it by post, call us on 91 177 33 10​​​​​​​.

We make it extremely simple for you. Speak to our team of professionals by calling 91 177 33 16, they will help you with everything you need. 

To make a deposit, you must have an active account.

Pay in or withdraw money in cash:

You can  pay in or withdraw money in cash in more than 3,000 Banco Santander  offices in Spain. In both cases you must fill out a form with your account's IBAN number, so remember to have it to hand.
 

Withdraw money and make domestic transfers completely free of charge, and as many times as you like, at all Santander ATMs.

Pay money into your account instantly and free of charge with any Openbank debit card at the new Banco Santander ATMs in Spain, of which there are currently over 1,800.

• No fees for paying in money
• You can pay in €5, €10, €20 , €50 and €100 notes
• The maximum no. of notes to pay in is 40 for each deposit you make.

Locate the more than 1,800 new Banco Santander ATMs 

Pay in or withdraw money with your chequebook:

To pay in or withdraw money with your chequebook, come to any of the more than 3,000 offices of Banco Santander. The chequebook is free and you can apply for one at any time in the customer area. You must present your valid ID document, passport or residence card in order to perform this transaction.  In both cases, you must fill out a form with your account's IBAN number, so remember to have it to hand.
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The first two operations carried out each month at Banco Santander Offices in Spain are free of charge. From the third onward, customers will be charged €1 per operation.

They are sets of investment funds selected on the basis of different levels of risk or volatility. Each alternative consists of funds investing in different asset classes and markets.

To reduce the risk of your investment. Each alternative consists of funds that behave differently in different market situations, looking to balance return and risk,  so that the return does not just depend on the performance of a single asset.

This data will be very useful, if you are going to make a transfer from abroad.

Openbank's SWIFT Code / BIC: OPENESMM.

ABA number: 0073.

To find out your account's IBAN code, access the customer area and select the option "Breakdown of the account and participants".

If you are going to receive a transfer from abroad you will need to provide the following data:

Openbank's Swift Code / BIC: OPENESMM.

ABA number: 0073.

Normally, the greater the risk the greater the return and vice versa. Strategies that are riskier have more pronounced upward and downward movements, and those that can be considered "safer" potentially offer lower returns but also lower losses. Diversification reduces the risk while maintaining an adequate expected return.

 You choose the passcode when you become a customer from the website. If you become a customer by phone, we will send it to you via SMS and you can change it on the website whenever you want.

As soon as we receive the necessary documentation to activate your account, you will receive your signature key by postal mail. This key allows you to perform transactions and enter into contracts over the phone and on the website, you will need it to modify personal details or change the signature key itself.

To perform operations on the website or in the app with a higher level of security, we will send a confirmation code by SMS to your mobile, for each operation.

It is a variable that measures the frequency and intensity of changes in the price of an asset or in the financial markets. This variable quantifies risk over a certain time interval.

Your national and international transfers to member states of the European Economic Area*, in euros, Swedish krona or Romanian leu are free.

Your transfers to other Openbank accounts will always be immediate and free.

*The EU, Iceland, Norway and Liechtenstein.

The Maximum Drawdown marks the maximum loss that the value of an investment fund can suffer in a given period of time. That is to say, it is the one that is recorded from an initial maximum ("peak") to a minimum ("valley"), being the recovery time the one that passes until the value of the fund exceeds the initial maximum.

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It is a way of grouping instruments based on their characteristics and behaviour. At Openbank we show you these asset classes:

• Liquidity and monetary assets.

• Fixed income, comprised mainly of bonds.

• Equity, composed mainly of shares listed on the stock exchange.

• Real assets that are linked to the real economy and that provide greater diversification (real estate assets, bonds linked to inflation, raw materials and infrastructure).

For online and telephone queries:

• You have a 4-digit passcode, which you choose when you open your first account, and is required for any queries you may have.

For operating over the phone:

• We provide you with an alphanumeric signature key, with 8 positions, which you must use for transactions involving the movement of money outside of Openbank, as well as for orders and contracts. For security reasons, we'll only ask for random positions.

In online operations:

• When you operate through our website or app, you will receive an  SMS with the code so that you can complete the operation. That's why you need to keep your mobile phone up to date at all times. If you think we may have your number out of date, please call us on 91 277 33 10 so we can change it as soon as possible.

• For operations that require an additional security factor we can also ask you for the signature key, but it will never be necessary for access or consultation and we will never ask you for the complete signature key.

There are many differences between passively managed funds and actively managed funds but one of the main ones is the cost to the investor: passively managed funds have lower costs than actively managed funds. This lower cost does not imply that, with the same strategy, they offer a higher return.

So that you can make a decision, let us tell you why this cost difference between the two management types exists:

• Costs of passive management: these are low because passively managed funds replicate indexes and, using different techniques, this form of management can be inexpensive for the fund manager. For an investor it would be more difficult to create a diversified portfolio like that of an index and still have the low costs of a passively managed fund.

• Costs of active management: actively managed funds try to beat their benchmark indexes, achieving a risk-adjusted long-term return, and to do this the managers must analyse the financial markets, build a vision of the future, bet actively against the indexes, etc., to try to anticipate the behaviour of the markets, exploit their inefficiencies and, thus, achieve a greater return.

When comparing the results of some funds with others, keep in mind that:

• Passive management makes sense as a way to obtain the market beta (sensitivity to the movements in the benchmark index; for alternative, beta 1 means behaving like the indexes).

• Active management makes sense as a way of obtaining a positive alpha (extra return between a fund and its index). Therefore, the important thing in active management is to consistently beat the benchmark index. This is possible for the leading managers in each asset class.

On opening your account you will receive your passcodes by SMS, you will be able to view your data and contracts by telephone.  Online, it will allow you to make queries, in addition to carrying out transactions that do not require a higher level of security.

As soon as we receive the documentation required to activate your account you will receive the signature key in the post. The Signature Key allows you to carry out  operations and contract services by telephone.

To carry out on-line operations that require a higher level of security,  we will send a confirmation code to your mobile, by SMS for each operation.

A benchmark index is the one against which you can compare your investment, in terms of return and risk, for both an instrument and a set of instruments. At Openbank we use the following ETFs as benchmark indexes for each asset subclass:

Given that the investment funds may not have sufficient historical data, the graphs have been calculated with historical data for the benchmark indexes for each of the asset subclasses. The source of the data is Thomson Reuters.

If it is your passcode, you can request a new one from the website or the app and we will send it to your mobile right away.

If you need a new signature key, request it on  91 177 33 10. It' s that easy!

To make queries online and over the phone:

• You have a 4 digit numerical access passcode that you choose when opening your first account, and this is required for any query you want to make.

To operate over the phone:

• We provide you with an 8 digit alphanumeric signature key that you must use in operations which include a movement of money out of Openbank, as well as for orders and contracts. For security purposes we will never ask for your full password, only random positions.

In online operations:

• You will receive, via SMS, a confirmation code for each operation when you move money out of Openbank, and orders and contracts on the website or the app.

Of course. It's very easy. You can do it anytime.

From the website, access the customer area and go to the "Security" section of your profile. From the app, go to the "Settings" section in the "More Operations" menu.

You can also request it by phone by calling us on 91 177 33 10.

If you prefer more personal treatment, we look forward to seeing you in our main office. In addition to depositing or disposing of your money, you can obtain information, contract products and perform all types of operations.

• Paseo de la Castellana 134. 28046 Madrid.
   

• Our opening hours are Monday to Thursday from 8:30 am to 6:00 pm and Fridays from 8:30 am to 2:00 pm​​​​​​​.

If you block your passcode, you can request a new one and we will send it to you right away.

If you need a new signature key, request it on 91 177 33 10. It' s that easy!​​​​​​​

The usual opening hours are from Monday to Friday from 8:30 a.m. to 2:30 p.m.

In addition, there are offices located in shopping centres, which have the following opening hours: Monday to Friday from 10:00 am to 7:00 pm. Saturday  from 10 a.m. to 2 p.m.

Locate your nearest office.

You have to print, fill out and sign this claims form, and send it back with a photocopy of the complaint.

Send us this documentation in whichever way you find most comfortable, using:

• Postal mail:

          Openbank - Central Fraud Unit

          Operations - Means of Payment - ATM’s

          Jacinto Benavente, 2 / TriPark - Edificio C - 3ª planta

          28232 Las Rozas (Madrid)

• Fax: 91 183 11 46

• E-mail: ayuda@openbank.es

As soon as we receive your documents, we will promptly process the claim with the corresponding entities through our payment department.

You have several alternatives, choose the one that is most comfortable:
 

• Through the mobile banking app from your telephone or tablet.
   

• In the customer area on our website. When you have identified yourself, select the card that you want to activate and then click on the "Activate" link.
   

• Call 91 177 33 10 or, if you are abroad, +34 91 330 90 00.
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• At the ATM. Perform any operation that your card’s PIN prompts you for. Once you have entered the correct PIN, your card will automatically activate.

Your national and international transfers to member states of the European Economic Area*, in euros, Swedish krona or Romanian leu are free.

Your transfers to other Openbank accounts will always be immediate and free.

​​​​​​​*The EU, Iceland, Norway and Liechtenstein.

SEPA (Single Euro Payment Area) is the Single Euro Payments Area that includes all 28 EU member states plus Iceland, Liechtenstein, Monaco, Norway and Switzerland.  

Since 2014, all transfers and direct debits made in Spain and in the rest of the SEPA area have the same conditions, rights and obligations.

If you want more information about the SEPA, watch this video (in English).

To make a deposit, you must have an active account.

Pay in or withdraw money in cash:

You can  pay in or withdraw money in cash In more than 3,000  Banco Santander offices in Spain. In both cases you must fill out a form with your account's IBAN number, so remember to have it to hand.

Withdraw money and make domestic transfers completely free of charge, and as many times as you like, at all Santander ATMs.

Pay money into your account instantly and free of charge with any Openbank debit card at the new Banco Santander ATMs in Spain, of which there are currently over 1,500.

• No fees for paying in money
• You can pay in €5, €10, €20 , €50 and €100 notes
• The maximum no. of notes to deposit is 40 for each deposit you make.

Locate the more than 1,500 new Banco Santander ATMs 

Pay in or withdraw money with your chequebook:
​​​​​​​

To pay in or withdraw money with your chequebook, come to any of the more than 3,000 offices of Banco Santander. The chequebook is free and you can apply for one at any time in the customer area. You must present your valid ID document, passport or residence card in order to perform this transaction.  In both cases, you must fill out a form with your account's IBAN number, so remember to have it to hand.

The first two operations carried out each month at Banco Santander Offices in Spain are free of charge. From the third onward, customers will be charged €1 per operation.

You have several alternatives, choose the one that is most comfortable:

• Through the mobile banking app from your telephone or tablet.

• In the customer area on our website. When you've signed in, select the card that you want to activate and then click on the "Activate" link.

• Call 91 177 33 10 or, if you are abroad, +34 91 330 90 00.

• At the ATM. Perform any operation that your card’s PIN prompts you for. Once you have entered the correct PIN, your card will automatically activate.

Download them for free in two steps:

• Login to your Customer Area and, in the section “Accounts / Direct Debits”, select the account for which you wish to obtain the certificate.

• In "More Options", select "Certificates". Here you will find all your ownership certificates and balance certificates.

It´s so easy and quick. You can complete the entire application on-line: complete the information require, upload documentation, etc. You will also be guided by a personal manager throughout the process, to make it even easier.

Yes, the app works as a digital complement to the card  , so that you and your child can enjoy the Open Young experience together.

Sign up for the free Open Young Prepaid Card here and renew it annually for only €11,  less than €1 per month.

Anybody residing in Spain and of legal age, who, when his/her age and the term of the loan are added together, is not over 75 years, and who is the holder of a Current Account with Openbank. At least one of the mortgage holders must have a fixed income from employment, self-employment or pension.

Up to two people may sign a mortgage deed.

Select your child's Open Young Prepaid Card from your app and top it up it with as much as you want. Your child will be able to see how much you have paid into their Open Young App.

With the Open Fixed Mortgage, you'll pay the same amount every month. It doesn't matter if the Euribor goes up.

The minimum amount is €30,000 and the maximum amount is 80% of one of the two following amounts, whichever is lower: (i) appraisal value or (ii) purchase and sale value, in a habitual residence; and 70% of the lesser of these amounts in a second residence, up to €3,000,000.

You can top up your Open Young Card as often as you like. The maximum card amount is €1,000.

That’s right, in either case you'll have a fee-free mortgage.

• No opening fee.
• No partial or total early-repayment fee.
• No subrogation fee.
• No fee to amend the terms.

When buying a home it's important to know the options you have as a customer. With our online mortgage calculator you can:

• Apply for your mortgage online in just a few minutes, from anywhere.
• Find out the amount of your repayments and the costs involved in the purchase of your home.

As it is a Mastercard debit card, it can be used in shops, when shopping online and to withdraw money for free at all Banco Santander and Popular ATMs in Spain.

Remember, you can use your Openbank App to keep track of all transactions made.

You can change Mortgages without a fee for interest rate risk compensation.

You only have to choose the options based on the home you want to buy:

• Primary home or second home.
• Whether it's a new home or a resale home.
• The Autonomous Community where it's located.

Then you must enter:

• The price of the home. Please note that if it's a new home, you must include the price without VAT in the field "How much does the home cost?”.
• The amount you need to finance the purchase.
• How long you want to repay this amount.

Finally, click on "Calculate" and the calculator will calculate your mortgage online with the different alternatives (fixed, variable or mixed interest rates) so you can decide which one suits your preferences best.

You can do check it from your Openbank App and change it at any Banco Santander or Popular ATM. Find your nearest ATM here .

It´s so easy and quick. You can complete the entire application on-line: complete the information require, upload documentation, etc. You will also be guided by a personal manager throughout the process, to make it even easier.

• Open Fixed Mortgage: The payment will always be the same throughout the term of the loan. Regardless of whether Euribor increases or decreases.
• Open Variable Mortgage: The payment may increase or decrease annually, depending on changes in Euribor.
• Open Mixed Mortgage: For the first ten years your payment always remains fixed. From then on it will be updated annually with the applicable Euribor.

Anybody residing in Spain and of legal age, who, when his/her age and the term of the loan are added together, is not over 75 years, and who is the holder of a Current Account with Openbank. At least one of the mortgage holders must have a fixed income from employment, self-employment or pension.

Yes, because all Openbank cards can be used on all major mobile payment platforms: Samsung Pay, Apple Pay and Android Pay.

Up to two people may sign a mortgage deed.

For the first 10 years, the repayments are always the same, no matter how high or low the Euribor rises or falls. From the 11th year on, it will be updated annually with the applicable Euribor + 0.89%⁽¹⁾.

Of course, when paying with your Open Young Card your child can enjoy discounts on important brands. Consult all discounts here .

The minimum amount is €30,000 and the maximum amount is 80% of one of the two following amounts, whichever is lower: (i) appraisal value or (ii) purchase and sale value, in a habitual residence; and 70% of the lesser of these amounts in a second residence, up to €3,000,000.

That’s right, in either case you'll have a fee-free mortgage.

• No opening fee.
• No partial or total early-repayment fee.
• No subrogation fee.
• No fee to amend the terms.

Anybody residing in Spain and of legal age, who, when his/her age and the term of the loan are added together, is not over 75 years, and who is the holder of a Current Account with Openbank. At least one of the mortgage holders must have a fixed income from employment, self-employment or pension.

It´s so easy and quick. You can complete the entire application on-line: complete the information require, upload documentation, etc. You will also be guided by a personal manager throughout the process, to make it even easier.

The interest rate of the Open Variable Mortgage will be reviewed annually and the instalment will be updated with the current Euribor rate. Your mortgage payment can go up or down depending on the interest rate revision with the corresponding Euribor.

Up to two people may sign a mortgage deed.

Whichever option you choose, Variable, Mixed or Fixed:

• No opening fee.
• No partial or total early-repayment fee.
• No subrogation fee.
• No fee to amend the terms.

The minimum amount is €30,000 and the maximum amount is 80% of one of the two following amounts, whichever is lower: (i) appraisal value or (ii) purchase and sale value, in a habitual residence; and 70% of the lesser of these amounts in a second residence, up to €3,000,000.